[Ohiodig] issue with viewing pdfs in CONTENTdm?

[Bricking, Stephanie]

Hello all! I apologize if this question has been asked before...

I am having issues viewing PDF files within the CONTENTdm project client. For reference, I am running Adobe Acrobat Reader version 25.001.21184 on my computer. When I try to click "View" for the PDF in the project client, I receive a blank screen. OCLC says that they are aware of the issue and that doesn't appear to be an issue with the project client. Has anyone else run into this problem? Do you have a fix for it?

What make it even more interesting is that, as of right now, it only seems to be an issue on my desktop computer. My laptop seems to be working fine.

Feel free to reply to me off list if you have encountered this and know how to fix it.

Thanks!
-Stephanie

Stephanie Bricking (she/her)
Metadata Librarian
Cincinnati & Hamilton County Public Library
Stephanie.Bricking at chpl.org<mailto:Stephanie.Bricking at chpl.org>
(513) 665-2891

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